Your most unhappy customers are your greatest source of learning.

Our business is about technology, yes. But it's also about operations and customer relationships, no matter what industry you're, the basics of good business remain the same.

There is only one valid definition of a business purpose: to create a customer.

Business success is less a function of grandiose predictions than it is a result of being able to respond rapidly to real changes as they occur.

Life is a series of experiences, each of which makes us bigger, even though it is hard to realize this. For the world was built to develop character, and we must learn that the setbacks and grief's which we endure help us in our marching onward.

If there is any one secret of success, it lies in the ability to get the other person's point of view and see things from that person's angle as well as from your own.