Vision for us is not a one-time statement of goals and aspirations, but a dynamic concept, always evolving based on continual examination of how we can create value for our customers and for society.

Abilities wither under criticism, they blossom under encouragement.

There is only one valid definition of a business purpose: to create a customer.

You hope for the best, but you've got to prepare for the worst.

The only thing we know about the future is that it is going to be different.

The question I ask myself like almost every day is, 'Am I doing the most important thing I could be doing?' Unless I feel like I'm working on the most important problem that I can help with, then I'm not going to feel good about how I'm spending my time.