If you give people tools, and they use their natural abilities and their curiosity, they will develop things in ways that will surprise you very much beyond what you might have expected.

Appreciate everything your associates do for the business. Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune.

A business of high principle generates greater drive and effectiveness because people know that they can do the right thing decisively and with confidence.

If not excellence, what? If not excellence now, when?

One thing we can all control is effort. Put in the time to become an expert in whatever you're doing. It will give you an advantage because most people don't do this.

Next to doing the right thing, the most important thing is to let people know you are doing the right thing.