If you give people tools, and they use their natural abilities and their curiosity, they will develop things in ways that will surprise you very much beyond what you might have expected.

A business of high principle generates greater drive and effectiveness because people know that they can do the right thing decisively and with confidence.

One thing we can all control is effort. Put in the time to become an expert in whatever you're doing. It will give you an advantage because most people don't do this.

If not excellence, what? If not excellence now, when?

Next to doing the right thing, the most important thing is to let people know you are doing the right thing.

Your most unhappy customers are your greatest source of learning.